Job Description

Administrative Assistant II

Join Cleveland Clinic's Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a new state-of-the-art facility which will include additional operating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services. Come take an active role in the next wave of transformative care, here at Cleveland Clinic. The Administrative Assistant II role supports five providers and serves as the primary point of contact for patients. Key responsibilities include answering patient calls, managing refill requests, addressing patient questions, supporting provider calendars, tracking requests and vacation time, and submitting reimbursements and expense reports. The position also processes fax requests, prepares FMLA and disability forms for clinical teams, and manages MyChart refill requests to ensure all patient inquiries are handled accurately and in a timely manner. Strong administrative and office skills are essential, along with excellent customer service. Epic experience is preferred but not required, as training will be provided.

A caregiver in this position works full-time (40 hours)/days 8:00am5:00pm (flexible) M-F. After 90 days, the role is hybrid 3 days in office, 2 days at home.

A caregiver who excels in this role will:

• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls.
• Administer calendar and schedule management.
• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required.
• Provide coverage of other areas such as front end, point of service and registration.
• Coordinate management functions and assist in special projects.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Three years of office experience
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)

Preferred qualifications for the ideal future caregiver include:

• Associate's Degree
• Typing proficiency of 35 wpm with accuracy
• Epic experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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