Job Description

Overview Join to apply for the Collections Advisor role at Delta Community Credit Union . Position: Collections Advisor Job Code-8400 • req5589 • Delta Community Credit Union Administrative Office - Riverwood 200 • Full Time Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team. Working in a call center environment, the Collection Advisor handles inbound and outbound calls, providing exceptional member service while resolving their past due accounts. Responsibilities of the role include: managing their assigned collections queues, collecting on multiple accounts at any stage of delinquency, and making charge off and repossession recommendations. The Collection Advisor also works with members to determine the reason for delinquency and assists them in getting back to good standing with the Credit Union. Practices safety-conscious behaviors in all operational processes and procedures. Essential Functions Collect multiple products (Negative Shares, Consumer Loans and Visas) simultaneously at any stage of delinquency. Negotiate and approve compromise settlements, partial payments, time extension, and write-offs within set limits. Take member calls and handle situations escalated from branch staff and member care center. Train and mentor new collection agents. Responsible for controlling delinquency and loan loss on assigned portfolio. Make outbound and take inbound calls based on department needs. Perform advanced skip trace techniques and order field visits. Suspension of all services if loss is deemed & disclosure of appropriate letters. Reinstatement of services if all accounts are in good standing. Identify and recommend accounts for charge off and external (3rd party) collections. Recommend accounts for repossession while following department guidelines, as applicable. Recommend accounts to Hardship Specialist for assistance consideration, when identified. Transfer and post payments based on department guidelines. Send appropriate correspondence when needed. Communicate in a positive and professional manner under all circumstances. Treat others with courtesy and respect. Demonstrate effective listening and negotiation skills. Seek positive and mutually beneficial solutions. Maintain a professional demeanor while handling difficult situations. Utilize strong communication and negotiation skills, with the ability to communicate a sense of urgency to resolve delinquency. Work independently with minimal supervision. Understand and interpret FDCPA and applicable state laws including FCCPA to ensure full compliance among team and department. Demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act. Have a general knowledge of the Credit Union policies and state/federal regulations regarding all products. Maintain effective communication with all Credit Union employees (internal customers) to ensure coordination and exchange of information for accomplishing Credit Union goals. Other This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Position may offer work from home opportunities, pending specific performance and departmental needs. Job Qualifications Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Required Minimum Qualifications High School Diploma or equivalent. 5+ years’ experience in customer service. 3+ years’ collections/credit experience. Experience in evaluating credit reports. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Preferred Qualifications Bachelor’s degree in business or related field.

1. years’ experience in bankruptcy and/or Loss Mitigation and Estate Accounts.
2. years’ experience with a credit union, bank, or other financial institution.

1+ years’ call center experience. Bilingual Previous Symitar and/or Akcelerant (Temenos) systems experience. Employee Benefits Include Medical, Dental and Vision Coverage Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate Supplemental Insurance or Voluntary Insurance 401(k) Plan with Company Match Vacation, Holidays and Personal Time Off Paid Maternity and Paternity Leave Pre-tax Health and Dependent Care Spending Accounts Benefit Choice Program Health Reward Dollars Discount on Gym Reimbursement and Identity Theft Programs Legal Services Location: Atlanta, GA #J-18808-Ljbffr Delta Community Credit Union

Job Tags

Full time, Work at office,

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