Job Description

Valet & Guest Services Project Manager

Position Summary: The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience.

The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times.

Key Responsibilities:

• Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.
• Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity.
• Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards.
• Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards.
• Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods.
• Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence.
• Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency.
• Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution.
• Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information.

Essential Skills & Attributes:

• Strategic thinker with the ability to see the big picture while managing day-to-day details.
• Strong leadership and interpersonal skills to inspire teams and foster accountability.
• Exceptional planning and organizational abilities with a focus on service strategy.
• Ability to analyze, troubleshoot, and solve operational challenges effectively.
• High attention to detail and commitment to safety and quality standards.

Qualifications:

• Proven experience managing multi-location operations and leading service teams.
• Demonstrated ability to implement policies, procedures, and performance standards.
• Strong communication skills, both verbal and written.
• Ability to work in outdoor environments and adapt to varying weather conditions.
• Valid driver's license meeting company MVR criteria; ability to operate manual and automatic transmissions.
• High school diploma or equivalent; additional leadership or hospitality certifications preferred.
• Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.

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