Job Description

Job Description

About the Team

The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

The candidate is responsible for creating and setting the direction for category-specific e-commerce experiences, ensuring flawless execution, maintaining ongoing operations, driving site KPIs, and developing the team.

The ideal candidate will have experience in site merchandising and content management and possess a high level of attention to detail, as well as business acumen. The candidate should also be able to work independently and as part of a cross-functional team, manage projects effectively, and provide valuable insights.

This role requires a dynamic and adaptable leader committed to enhancing the digital customer experience and driving team performance.

Key Responsibilities:

• Strategic Leadership:
  • Develop annual & quarterly strategies in partnership with Merchandising and Marketing partners.
  • Ensure alignment on priorities & adapt strategies based on real-time results.
• Customer Journey Optimization:
  • Drive visits, clarity, clicks, and conversions across the site.
  • Lead internal search optimization & communicate needs for curated product listing pages
• Basket Building & Testing:
  • Identify opportunities for cross-merchandising and support basket-building efforts.
  • Collaborate with the A/B testing team to implement and evaluate tests.
• Content Strategy:
  • Assess and elevate content strategies to drive conversion.
  • Build strategy briefs & manage the planning process.
• Performance Tracking and Data Analytics:
  • Monitor KPIs, provide insights, and make recommendations for future actions.
  • Collaborate with the Data & Analytics team to develop reporting mechanisms.
• Team Development:
  • Foster a culture of belonging and prioritize team performance.
  • Advocate for team members’ growth through stretch projects and mentorship.

Qualifications:

• Minimum 5-7 years of experience in Site Merchandising, Content Management and/or E-commerce
• Must possess strong business and digital acumen.
• A team player with solid interpersonal and organizational skills, a collaborative mindset, and the ability to navigate and build trust in a complex organization.
• Excellent communicator in both oral and written settings and effectively communicates with senior-level business partners.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: -at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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