Job Description

JOB DESCRIPTION

An employer is looking to identify a Market Research Data Analyst to join their Customer Experience Analytics team. This person will manage and synthesize the syndicated and competitive intelligence reports and data that the client receives from external partners. They will also synthesize and compile the analyses from expert reports that are published, as well as work with vendors to support ad hoc business questions. This role will provide the source of truth to what key experiences look like with competitors as well as standards across industries. Key responsibilities include:

• Act as a liaison with our syndicated partners to create a full inventory and repository of syndicated reports.
• Synthesize the reports and create presentation ready documents that can be socialized enterprise-wide.
• Ad hoc competitive bench marketing for new concepts (both product launches and experimentation).
• Create an updated view of our position relative to competition and market leaders on our experience capabilities.
• Identify CX trends that are surfacing with market leaders to indicate what may be the next step for us.

REQUIRED SKILLS AND EXPERIENCE

• Minimum of 3-5 years of data analysis experience
• Experience with market research
• Expertise with PowerPoint/Excel/etc.
• Experience with SharePoint
• Experience synthesizing or building or customizing reports from other third-party data sources and reports

NICE TO HAVE SKILLS AND EXPERIENCE

• Financial services experience

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