Job Description

Job Description

Santa Maria, CA – Seeking Patient Relations Interpreter for Spanish Speaking Patients

Be The Impact You Are Meant To Be

As a Patient Relations Interpreter, you play a vital role in supporting our patients and healthcare team to ensure all needs and questions are communicated thoroughly, allowing our patients to make fully informed decisions about their healthcare. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Apply by December 1st for February/March training.
• Apply by May 1st for mid-July training.
• Apply by September 1st for mid-November training.
• Clearly, precisely, and verbally interpret between source and target languages in person and over the phone.
• Clearly and precisely read written medical documents out loud in both languages.
• Starting wage is $23 an hour.
• Attend mandatory ongoing educational and training sessions to improve health literacy and ability to accurately translate between source and target languages in the health care setting.
• Establish and maintain quality service and positive interaction with all patients, visitors, health care providers, clinical employees, and other hospital staff.
• Maintain strict patient confidentiality in accordance with Vituity’s and the hospital’s policies and standards.
• Establish relationships with and serve as point of contact for patients.
• Assist in translating medical text and instructions between source and target languages on behalf of the physician or health care providers.
• Clearly communicate the purpose of and services available to non-native-language -speaking patients, family members, and caregivers.
• Work with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining records or test results, arranging transportation, coordinating durable medical equipment (DME), scheduling and confirming appointments, and other patient related duties as designated.
• Practice regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
• Remain aware of and develop relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provide information on such services to patients as needed.
• Receive patient requests for assistance and refer patients to appropriate member of the care team for resolution unless can resolve on his/her own and within the scope of the position.
• Maintain documentation of all client encounters in designated software program and complete reporting requirements according to program standards.
• Fully disclose relevant training, experience, and credentials to help patients understand the scope of services the employee is qualified to provide, and refrain from any activity that could be construed as clinical in nature. 

Required Experience and Competencies

• High school diploma or GED required.
• Demonstrated oral proficiency in English required.
• Demonstrated competency in Spanish required.
• Strong interest in language services, health sciences, or public health preferred.
• One (1) year of experience in a customer service-based position preferred.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) privacy practices preferred.
• Knowledge of medical terminology preferred.

The Practice

Marian Regional Medical Center – Santa Maria, California

• Level II Trauma Center, STEMI Receiving Center, and Stroke Center.
• 190-bed facility with 42 ED beds plus a separate RME space.
• Large Spanish-speaking and Latinx patient mix.
• Annual volume of 70,000 with an admit rate of 15-18%.
• In-person Spanish and Mixteco translators 24/7/365.

The Community

• Santa Maria, California, is a welcoming city in the heart of California’s Central Coast, celebrated for its agricultural heritage, famous barbecue, and stunning natural surroundings.
• Known as the “Barbecue Capital of California,” it offers residents and visitors a taste of its unique culinary tradition.
• Outdoor enthusiasts can explore the scenic trails of Oso Flaco Lake or enjoy the nearby Guadalupe-Nipomo Dunes, one of the largest coastal dune systems in the country.
• The city hosts the annual Santa Maria Elks Rodeo and Parade, a community favorite. With mild, sunny weather year-round, it’s perfect for outdoor recreation and family gatherings.
• Its central location provides easy access to coastal attractions, wine country, and cities like San Luis Obispo and Santa Barbara.
• With its blend of natural beauty, rich culture, and small-town charm, Santa Maria offers a fulfilling and well-rounded lifestyle.

Benefits & Beyond

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• EAP, travel assistance and identify theft included.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

The hourly rate for this role is $24.00.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

Applicants only. No agencies please.

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