Practice Manager Job at Satori Digital, Arizona

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  • Satori Digital
  • Arizona

Job Description

We are seeking a dedicated Practice Manager to lead our outpatient pulmonary and sleep practice in Prescott, Arizona. Our practice, with two providers and four full-time employees, is committed to patient-centered care. This role is pivotal in ensuring seamless operations, exceptional patient experiences, and the success of our virtual care programs, including pulmonary rehabilitation.

 

Responsibilities

  • Provider Satisfaction: Foster a supportive environment for two providers through regular communication and addressing their needs.

  • HR Oversight: Manage overtime, recruitment, discipline, and ensure a positive workplace culture.

  • Training and SOPs: Develop and implement training programs and standard operating procedures to enhance staff performance.

  • Billing Support: Respond to billing team requests to maintain accurate financial operations.

  • Staff Versatility: Ensure the ability to fill in as front and/or clinical staff as needed.

  • Patient Satisfaction: Prioritize patient care by maintaining 0-inbox status to prevent delays, backstop all phone calls, and ensure no hindrances to virtual care participation.

  • Scheduling: Accountable for schedule fullness to guarantee access to pulmonary care, a critical need in the Prescott area.

  • Ordering: Oversee ordering processes to never run out of supplies.

  • Marketing/Liaison Work: Engage in marketing and liaison activities to promote the practice.

 

Key Performance Metrics

  • Recruiting, training, and retaining staff.

  • Maintaining effective staffing ratios with low turnover, proper training, and high staff satisfaction.

  • Ensuring full schedules for providers, meeting PFT and HSS targets.

  • Zero inbox daily, managing phones, faxes, clinical inbox, and Jellybeans.

  • No backlogs or hindrances in patient participation in virtual care programs.

Job Tags

Full time,

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