Job Description
Quality Manager – Logistics & Distribution
Plainfield IN | On-site, Day Shift
First Call Direct Hire is actively recruiting top candidates for this exciting Quality Manager opportunity in a dynamic logistics and distribution environment.
About the Company
Our client is a profitable, people-driven logistics and distribution organization known for its strong culture, collaborative leadership team, and commitment to employee growth. The company provides a stable, supportive environment where individuals are empowered to take ownership, drive improvement, and make a measurable impact.
About the Role
We are seeking a hands-on Quality Manager with proven quality management experience. This role is ideal for a high-performing supervisor or assistant manager ready to step into full management responsibility. You will lead a team focused on process quality, not product defects, and interface directly with both internal operations and customer contacts.
Key Responsibilities
Lead and develop a team of salaried supervisors and hourly associates in a fast-paced, people-driven environment.
Partner with operations to identify, analyze, and correct process errors (e.g., incorrect shipments, missing documentation, or quantity variances).
Gather and interpret data to find root causes and implement long-term process improvements.
Serve as the primary customer contact for quality matters, including updates to VP-level stakeholders.
Maintain and improve quality systems — with freedom to innovate and redesign processes as needed.
Promote a positive, accountable culture emphasizing teamwork, trust, and open communication.
Mentor and train younger supervisors, acting as both a coach and collaborator.
Required Experience & Skills
2+ years of hands-on quality management experience with supervisory or team leadership responsibility.
Proven experience in quality assurance, quality control, or process quality management within logistics, distribution, or manufacturing.
Experience implementing or managing ISO 9001, IATF 16949, APQP, PPAP, FMEA, or SPC processes.
Strong track record of driving corrective and preventive actions, continuous improvement, and process optimization.
Ability to interpret complex data and communicate insights to internal teams and customers.
Strong leadership, mentoring, and conflict-resolution skills.
Bachelor’s degree preferred (engineering or business-related helpful but not required).
Why You’ll Love This Role
Day shift, Monday–Friday — strong work-life balance.
Opportunity to make a visible impact and shape quality processes.
Supportive leadership that empowers you to take initiative.
Collaborative, team-focused environment with open communication at all levels.
Military-friendly employer with a proven record of supporting service members.
Compensation
Competitive salary aligned with experience and leadership capabilities.
Comprehensive benefits package.
Apply today if you are a hands-on Quality Manager with proven quality management experience and are ready to take the next step in your career.
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