Job Description

Reservations Agent – The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. The hotel hosts elegantly designed guestrooms and suites, meeting and event spaces, a stunning new Langham Club and exciting food & beverage concepts. You will be part of a passionate & talented team who will drive excellence in guest experience and the overall success of the Reservations Department in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• Answer all inquiries in a timely manner with focus on converting into a reservation, while following Brand & Forbes service standards.
• Maximize sales through upselling and having complete knowledge of the hotel to assist and anticipate guests’ needs.
• Respond to both internal and external reservation inquiries within 24 hours.
• Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
• Maintain accurate files, reports and SOPs.
• Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
• Complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
• Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
• Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.

Qualifications:

• Hotel experience or call center experience preferred
• 2+ year College degree preferred
• Proficiency in two or more languages a plus
• Legally authorized to work in the United States

For more information about the property, please visit:

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