Job Description

Job Summary :

The Account Manager serves as the primary point of contact for assigned clients, fostering strong relationships to ensure client satisfaction, retention, and growth. They collaborate with internal teams to deliver products or services that meet client needs, identify opportunities for upselling or cross-selling, and drive account performance to achieve business objectives.

Key Responsibilities :

• Build and maintain long-term relationships with clients, acting as their trusted advisor.
• Understand client needs, goals, and challenges to provide tailored solutions.
• Serve as the liaison between clients and internal teams (e.g., sales, marketing, product development) to ensure seamless service delivery.
• Develop and execute account plans to meet or exceed revenue targets and KPIs.
• Monitor account performance, analyze data, and provide clients with regular reports and insights.
• Identify opportunities for account growth, including upselling, cross-selling, or renewals.
• Resolve client issues promptly and escalate complex problems to appropriate teams.
• Stay updated on industry trends and competitor activities to offer strategic recommendations.
• Manage contract negotiations, renewals, and pricing discussions.
• Maintain accurate records of client interactions and account activities in CRM systems.

Qualifications and Skills :

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• 2–5 years of experience in account management, client services, or sales (varies by seniority).
• Proven track record of meeting or exceeding sales or client retention targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to work independently and collaborate with cross-functional teams.
• Knowledge of the industry (e.g., tech, finance, advertising) is a plus.

Preferred Attributes :

• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strategic thinker with a proactive approach to identifying growth opportunities.

Job Tags

Similar Jobs