Job Description

The opportunity

Delaware North Boston Holdings is looking for a part-time Usher to join our team at TD Garden in Boston, Massachusetts. As an Usher, you will be assisting with Public Relations by maintaining proper image and generating positive public perception, boosting the guest experience.

Pay

Information on our comprehensive benefits package can be found at whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Direct the orderly seating of guests, collection of tickets, and answer inquiries concerning the building, event, and other information
• Facilitate the resolution of ticketing and seating problems, as well as guest complaints, and report any accidents or injuries
• Perform necessary usher functions including attending event briefing, scanning customers tickets, maintaining order in the arena, keeping aisles and egress areas clear, operating elevators during events, securing restricted areas of the building, and working closely with supervisors to identify and resolve issues
• Interact with guests to provide front-line customer service and assistance, ensuring all facility, guest, and team member policies are adhered to during events, as well as ensuring personal compliance with working terms and conditions in the Collective Bargaining Agreement
• Coordinate with supervisors and management to ensure compliance with all front-of-house details

More about you

• Previous customer service experience in an arena or stadium environment is beneficial
• Excellent interpersonal skills, professional and personal attitude, energetic, articulate, punctual, dependable
• Ability to handle pressure effectively and ability to read
• Capacity to work a flexible schedule including nights, weekends, and holidays

Physical requirements

• Ability to walk and stand for extended periods and navigate stairs and various sections of the venue
• Ability to work in an environment with loud noise and flashing lights

Shift details

Events

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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